Terms and Conditions
All information on this website is provided as a general guide/outline and based on best practice in typical circumstances. Use of Pro Carpet's services shall be deemed as acceptance of the following terms and conditions:
Returns & Re-services
If you are not entirely happy with the level of service you receive, you should let us know within 14 days. We will then make an appointment with you to examine the situation and, if we deem it necessary, we will carry out the work again.
Carpet cleaning will be carried out according to the following conditions:
We will make the best possible effort to identify and remove all spots, stains, and spills from your carpet. However, we cannot guarantee their entire removal and accept no liability for any permanent deep-seated stains that, in our opinion, cannot be removed in their entirety.
We will accept no liability for color runs due to non-fast color dyes that already exist in the carpet or rug.
We will accept no liability for re-soiling of an area once its cleaning is complete.
We will not be liable for any product purchased from us that may subsequently cause your carpet or rug damage.
The cleaning of your carpet does not extend to the cleaning of its padding. This is an additional service and will be charged for separately.
We will not be liable for any buckling or un-seaming (when a carpet is removed from its place) or any other damage to the carpet, as a result of it being re-stretched.
Upholstery cleaning will be carried out only to the surface of the material and not to the filling. This is an additional service and will be charged for separately.
Removal of Objects
Pro Carpet will only move objects under 20 pounds that are not fragile in nature (such as glass, china, etc). Pro Carpet will not be responsible for any damage caused to such goods, breakables, and furniture unless the damage is a direct result of the negligence of our company or our employees. It should also be agreed that larger items (such as televisions, book cases, wall cabinets, filing cabinets, etc) will remain in place, and no cleaning will take place underneath such items.
Pro Carpet will apply any protection agents requested by the client in accordance with the manufacturer’s guidelines. Pro Carpet cannot guarantee 100% protection of fibers against spills. Furthermore, if the client has any complaints relating directly to the product, these must be taken up directly with the manufacturer.
Redemption of Coupons and Vouchers
All coupons and vouchers entitling the customer to a discount on particular services must be redeemed at the time work is carried out. Pro Carpet will not accept such coupons at a later date. Only one coupon per customer can be redeemed, unless specifically stated otherwise.
Pro Carpet may, on occasion, ask certain information of you, in order to provide you with the best possible service. However, Pro Carpet will never sell, rent, or lease your personal information to others, unless we are given your permission or are required to do so by law.
It is not the responsibility of Pro Carpet to ask the customer for specific information relating to the circumstances of the carpet or rug. It is the customer’s responsibility to provide that information in advance. Pro Carpet will not be liable for the results of any work carried out if relevant information was not provided beforehand.
Terms of Payment
All payment should be received by Pro Carpet on completion of the work. Cash, checks, and credit cards are all accepted. Any charges incurred by Pro Carpet as a result of failure to honor a check will be liable to the customer.
In the event that you wish to complain about the services provided by Pro Carpet, this must be done either in writing or by telephone within 14 days of completion of the work. No complaints will be acceptable after this time period.
We have the rights for the trademark "Pro Carpet" and our unique logo.
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