ABOUT US

Pro Carpet was founded in 1993 by Gregory Cole. Mr. Cole had learned the carpet cleaning business from the ground floor - as a technician working for a number of small and large carpet cleaning firms. It was quite an education! He observed that carpet cleaning companies would go out of business because of their business practices and the way they treated customers. Their emphasis was to get as much money from each customer and not worry about ethics or customer satisfaction. "Get the money and get out the door" was often the philosophy. Too many companies encourage technicians to use bait-and-switch tactics, charge for chemicals not used, dilute important chemicals like Scotchgard (so they could give it away for "free"), and a host of other tricks. Some even leave detergent out of a steam cleaning and just use plain water. Many companies use beginner technicians with little training and rarely run background checks. For many companies, technician turnover is very high, customer complaints run rampant, and repeat customers are rare. Mr. Cole realized that there was a market for an honest and integrity-based carpet cleaning company to make its mark on the Atlanta market. Pro Carpet was born!

Our Business Philosophy Includes: Reasonable Pricing, Reliable Service, and Honest Hard Work!

Business Philosophy - The Pro Carpet^® Way

Each year, dozens of local carpet cleaning companies go out of business because of their business practices and the way they treat customers. Pro Carpet has been successful since 1993, with locations in Atlanta, GA as well as Tampa, FL BECAUSE of our ethical, honest business practices. We will NOT use bait-and-switch tactics or charge any customer for servics or products not necessary. We ONLY use experienced technicians who have passed extensive background checks, and we continuously train them so that Pro Carpet technicians are #1 in the industry. After all, they represent our company. They have to be the best.

Customers must be treated fairly, honestly, and with respect.

This is the right thing to do, and it establishes the foundation for an ongoing relationship. If a customer isn't satisfied with our recommended service, we will come back out and see if we can make it right - at no extra charge to the customer. We strive to achieve 100% customer satisfaction. Since 1993, we have serviced over 500,000 customers. A large percentage of these customers were referrals. We hope that after you have used us, you will pass our name on to your friends and family. Contact us today. 

Pro Carpet is a real rarity in the carpet cleaning industry - we still have technicians who started with us in 1993.